Mobile App Privacy Policy

Privacy Policy for TextBehind
Effective Date: July 20, 2022

 

 

Introduction

Welcome to TextBehind ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Information We Collect

Personal Information
We may collect personal information that you provide directly to us, including:

  • Email address

  • Phone number

  • Name

  • Addresses

  • Inmate information

  • Communication records

  • Photos

  • Financial information

Non-Personal Information
We do not collect non-personal information such as:

  • Device information (e.g., device model, operating system version)

  • Usage data (e.g., app features accessed, frequency of use)

  • Analytics data (e.g., crashes and error reports)

How We Use Your Information

We may use the information we collect for the following purposes:

  1. To provide, maintain, and improve our app.

  2. To respond to your requests, comments, or questions.

  3. To send you important notices, such as app updates or policy changes.

  4. To personalize your user experience and provide relevant content.

  5. To monitor and analyze app usage trends.

By using TextBehind, you consent to our processing of your personal data. We agree to treat your data as confidential and will not share it unless required by law.

Notifications & Communication

  • We may send you emails, text messages, and push notifications regarding your account, financial offers, and activity updates.

  • We do not share your personal data with third parties, except as required by law.

For inquiries, contact us at info@textbehind.com or 1-800-590-0495.

Disclosure of Your Information

We may share your information only in the following cases:

  1. With your consent.

  2. To comply with legal obligations.

  3. With service providers assisting us, under strict confidentiality agreements.

Data Sharing

  • We do not sell, trade, or transfer your personal information to third parties.

  • We may share aggregated, non-personally identifiable data for marketing or analytics purposes.

Developer’s Data Retention and Deletion Policy

  • We retain user data only as long as necessary for legal and operational requirements.

  • To request data deletion, contact us at info@textbehind.com or 1-800-590-0495.

Your Choices

  • You can modify your personal information through account settings.

  • You may enable/disable push notifications, SMS alerts, and email notifications.

Children's Privacy

  • Our app is not intended for children under 13.

  • We do not knowingly collect personal information from children under 13.

 

 

TextBehind Child Sexual Abuse and Exploitation (CSAE) Policy

1. Introduction

TextBehind maintains a zero-tolerance policy toward child sexual abuse and exploitation (CSAE). This policy outlines our preventive measures and enforcement strategies.

2. Scope

This policy applies to:

  • User-generated content (UGC)

  • User interactions

  • Account management

  • Employees, contractors, and third-party service providers

3. Definitions

  • Child: Any individual under the legal age of majority (typically under 18).

  • Child Sexual Abuse (CSA): Any form of sexual activity or exploitation involving a minor.

  • Child Sexual Abuse Material (CSAM): Any content depicting or facilitating CSA.

  • User-Generated Content (UGC): Any content uploaded by users, including text, images, and videos.

  • In-App Feedback Mechanism: A reporting tool for flagging inappropriate content.

4. Preventative Measures

A. Age Gating

  • Our platform is for users above the minimum legal age.

B. Parental Supervision

  • Users under the legal age must use the app under direct parental supervision.

C. Data Protection

  • We collect only essential data required for functionality.

  • All data is stored securely with encryption.

D. Content Moderation

  • Human moderators (correctional officers and complaint examiners) review content for compliance.

5. Detection, Reporting, and Response

A. In-App Reporting

  • Users can report suspect UGC through the app.

  • Reports are not anonymous to ensure proper investigation.

B. Immediate Action on CSAM

  • Content flagged as CSAM is immediately removed.

  • Offending accounts are suspended pending investigation.

  • Law enforcement is notified if required.

C. Collaboration with Authorities

  • We comply with all mandatory reporting laws and work with child protection agencies.

6. Compliance and Legal Considerations

  • We regularly audit this policy to align with evolving legal requirements.

  • Policy updates will be communicated to users.

 

 

Policy Changes

This Privacy Policy may be updated periodically. Any changes will be communicated through our app and website.

Contact Us

For privacy-related inquiries, reach out to:
📧 info@textbehind.com
📞 1-800-590-0495