Mobile App Privacy Policy

Privacy Policy for TextBehind

Effective Date: July 20, 2022

 

  1. Introduction

Welcome to TextBehind ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application.

 

  1. Information We Collect

2.1. Personal Information: We may collect personal information that you provide directly to us, such as your email address, phone number, name, addresses, inmate information, communication, photos, and financial information when you create an account, use our services, or contact us for support.

2.2. Non-Personal Information: We do not collect non-personal information, such as device information (e.g., device model, operating system version), usage data (e.g., app features you access, frequency of use), or analytics data (e.g., crashes and error reports).

 

  1. How We Use Your Information

We may use the information we collect for the following purposes:

3.1. To provide, maintain, and improve our app.

3.2. To respond to your requests, comments, or questions.

3.3. To send you important notices, such as app updates or changes to our policies.

3.4. To personalize your user experience and provide content relevant to your interests.

3.5. To monitor and analyze app usage and trends.

For the purposes of data protection legislation within the United States, you hereby consent to

    1. Our processing of “personal data” by submission of your personal information on the TextBehind Service and we agree that we will treat the personal data as confidential.
    2. You acknowledge and agree to be bound by the terms of the Privacy Policy.
    3. You agree that TextBehind may occasionally send you relevant emails, text messages, and push notifications containing your account summary, financially beneficial offers, account updates, and various activity notifications. TextBehind Service may also send you our service-specific discount offers as they become available.
    4. TextBehind Service will never share any of your personal data including email address, phone number, name, addresses, inmate information, communication, photos, and financial transactions with any third parties unless otherwise required by Law. You may contact us at any time by email at info@textbehind.com or call 1-800-590-0495 to inquire further.
    5. The security of your information is our utmost priority and we take identity theft very seriously. Your transactional data is never sent to the vendors or across our systems without a valid SSL certificate protection.
    6. TextBehind reserves the right to post your feedback remarks and their time of post publicly such as testimonials as well as suggestions. Your first name initial and last name may be used to create an authentic and credible point of reference.

 

  1. Disclosure of Your Information

We may share your information with third parties only in the following circumstances:

4.1. With your consent.

4.2. To comply with legal obligations or to protect our rights, privacy, safety, or property.

4.3. With service providers who help us operate the app and provide services, subject to strict confidentiality agreements.

 

  1. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share aggregated, non-personally identifiable information with third parties for marketing or analytics purposes.

 

  1. Developer’s Data Retention and Deletion Policy 

We retain user data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. If you wish to have your data deleted, please contact us at info@textbehind.com or 1-800-590-0495, and we will take appropriate steps to securely delete your data from our records in accordance with legal and regulatory requirements.

 

  1. Your Choices

You may modify your personal information by accessing your account settings. You can also enable or disable push notification, SMS alerts, and email notifications. 

 

  1. Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

 

  1. Policy Changes

This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new policy on this page.

 

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@textbehind.com or 1-800-590-0495.