Help Topics

The Basics

What is TextBehind and how it works

Getting started with TextBehind

Pricing and credits

Difference between contracted and non-contracted facilities

Account Setup

New account registration and activation

Login and account recovery

My Account

My account information

Order shipping status and transaction history

Contact management and conversations

Testimonials and feedback

TextBehind photo album

Account summary

Special savings

Personal mailing address

Payment methods

How to deactivate or reactivate account

Service Coverage And My Contacts

TextBehind Service Coverage

How to add an inmate

Creating Letters Electronically Through Textbehind

Product specification and scope

How to create letters and add photos online

Inmate reply letters

Declined cards and transactions

Mail Delivery

Shipping and delivery of letters

How to avoid mail rejection

How do I know if my loved one received my letter

Customer Support

Customer Support

Sending Physical Letters

Sending physical letters to TextBehind

Unacceptable mail

Requesting original physical mail

Policies And Disclaimer

Overview of various policies