Help Topics

1 - The Basics

1.1 - What is TextBehind and how it works

1.2 - Getting started with TextBehind

1.3 - Pricing and credits

1.4 - Difference between contracted and non-contracted facilities

2 - Account Setup

2.1 - New account registration and activation

2.2 - Login and account recovery

3 - My Account

3.1 - My account information

3.2 - Order shipping status and transaction history

3.3 - Inmate contacts management and conversations

3.4 - Testimonials and feedback

3.5 - Photo album

3.6 - Account summary

3.7 - Special savings

3.8 - Personal mailing address

3.9 - Payment methods

3.10 - How to deactivate or reactivate account

4 - Service Coverage And My Contacts

4.1 - TextBehind service coverage

4.2 - How to add an inmate

5 - Creating Letters Electronically

5.1 - Product specification and scope

5.2 - How to create letters and add photos online

5.3 - Inmate reply letters

5.4 - Declined cards and transactions

6 - Mail Delivery

6.1 - Shipping and delivery of letters

6.2 - How to avoid mail rejection

6.3 - How do I know if my loved one received my letter

6.4 - Requesting to resend an undelivered letter

7 - Customer Support

7.1 - Customer support

8 - Sending Physical Letters, And Monetary Funds

8.1 - Sending physical letters to TextBehind

8.2 - Unacceptable physical mail

8.3 - Requesting original physical mail, or historical data

8.4 - Where to send monetary funds

9 - Policies And Disclaimer

9.1 - Overview of various policies

10 - Document Management System For Mass Communications

10.1 - What is TextBehind DMS service and who it is intended for

10.2 - How does DMS work – The process lifecycle

10.3 - What are the advantages of TextBehind DMS

10.4 - DMS pricing schedule

10.5 - How is the DMS processing cost calculated

10.6 - Sending content to TextBehind

11 - End-to-end Digital Mail System

11.1 - How does TextBehind end-to-end digital mail work

11.2 - Digital mail pricing and payment method

11.3 - I am not able to see inmate reply messages