Help Topics

General Information

Contracted vs. Non-Contracted (Nationwide) Facilities

The Basics

About the Help Topics

How to get started with TextBehind

Pricing, credits and payments

TOPIC 1: New Account Registration, Login and Account Recovery

1.1) New account registration and account activation

1.2) Login help and account recovery process

TOPIC 2: Managing My Account

2.1) My customer number, password and personal information

2.2) Order status and transaction history

2.3) Conversation history and inmate transfers

2.4) Writing testimonial & providing feedback

2.5) Photo album

2.6) Account summary

2.7) Special Savings

2.8) My mailing address

2.9) My payment methods

2.10) How to deactivate and reactivate account

TOPIC 3: Adding More Credits to Your Account

3.1) Special Savings & Deal Packages

TOPIC 4: Managing Contacts & Adding an Inmate Contact

4.1) Communicate with any inmate in any correctional institution in the U.S.

4.2) How to add or update an inmate to your account

TOPIC 5: Creating and Sending Letters to the Incarcerated Loved One(s)

5.1) List of products and their specification

5.2) Creating a communication transaction is easy as 1. 2. 3.

5.3) Submitting a communication transaction

5.4) How do inmates reply and how or when will I receive their letter

5.5) Can an inmate send additional letters in response to my text message

5.6) My card keeps declining, what should I do

5.7) What NOT to send in your letters to avoid mail rejection

TOPIC 6: Mail Delivery to the Inmates (Outgoing Mail)

6.1) Mail delivery process explained

6.2) Shipping and delivery of letters to your incarcerated loved ones

6.3) Mail rejection and what to do

6.4) How long does it take for inmate to receive letters

6.5) How do I know if my loved one received my letter

TOPIC 7: Customer Support

7.1) How to reach out to TextBehind® staff for additional help

TOPIC 8: Sending Hand-Written Letters Through TextBehind®

8.1) TextBehind® mailing address for the applicable correctional facility

8.2) Types of un-acceptable mail contents

8.3) Requesting Original Physical Letter by Mail

TOPIC 9: Daily Shipping Schedule

9.1) Daily weekday shipping schedule

TOPIC 10: Policies

10.1) Privacy, Legal Disclaimer and Refund Policies