Help Topics
Please click on any of the following topics for details
General Information
About TextBehind® service and how it works
How do I know if the inmate has received my message and photos?
How will I receive reply from my incarcerated loved one?
Can an inmate send additional replies to my text message?
Can inmates initiate communication with me even if they are not on my TextBehind® contact list?
Can I request inmate’s physical letter to be mailed to me?
How many inmates can I add to my TextBehind® contact list?
Why my communication to the inmate was not delivered or rejected?
Can I cancel a transaction and request a refund?
Is my personal and financial information safe with TextBehind®?