Select a tab to see the pricing
applicable to the account and order type
Pricing for Family and Friends to send letters and now, Documents too!
Transaction prices and fees apply based on the contractual terms with the destination correctional facility.
For the most discount per transaction, please scroll down to the Discount Deals section.
For Contracted Facilities
Instant delivery to the correctional facilities
Text Letters
$1.29
Send text messages, photos, videos and more…
Greeting Cards
$1.29
Select a cover theme, text and photos for special occasions
$1.29
Draw yourself online
Documents
$0.25 PPI
Send full page photos and PDFs
For Non-Contracted Facilities
All orders are shipped within 24-hours (Mon to Fri)
Text Letters
$1.49
Send text messages, photos, videos and more…
TextCards (Greeting Cards)
$1.49
Select a cover theme, text and photos for special occasions
$1.49
Draw yourself online
Documents
$0.25 PPI
Send full page photos and PDFs
Discount Deals
TextBehind is a compassion-driven service and therefore, we frequently make efforts to reduce our service costs and/or, increase the quality of our services so that our valued customers (you) continue to get the maximum value.
All standard communication orders are paid for using the CREDITS from the following Discount Deals. These deals have been designed to offer our services at the lowest possible cost per order to you. Please select any of the following deals to purchase credits at a discounted rate.
Deal 1
5 Credits for $5.95
15% Discount
Deal 2
10 Credits for $10.95
22% Discount
Deal 3
20 Credits for $19.95
30% Discount
Deal 4
35 Credits for $24.95
50% Discount
Convenience Fee Disclosure:
All payments made on the TextBehind website and mobile apps using any credit/debit card are subject to a 4.00% Convenience Fee charged in addition to the Total Amount of the transaction.
Pricing for Organizations, Attorneys, and Public Officials to Send Documents (Introductory Pricing)
The following introductory prices are based on the volume of pages and impressions in your order, and additional services that you may request.
Service availability, transaction prices and fees apply based on the contractual terms with the destination correctional facility.
Contracted Facilities
Document Processing & Delivery Information
Privileged Documents (Legal & Confidential Documents)
| Cost Per Page (Color): | $0.05 |
| Cost Per Page (B&W): | $0.05 |
| Video Evidence Request: | $0.00 |
| TextBehind QR / Barcode: | Free |
| Shipping & Delivery: | Varies by Order |
Non-Privileged Documents (General Documents)
| Cost Per Page (Color): | $0.25 |
| Cost Per Page (B&W): | $0.10 |
| Shipping & Delivery: | Varies by Order |
Non-Contracted Facilities
Document Processing & Delivery Information
Privileged Documents (Legal & Confidential Documents)
Due to various legal constraints, the privilege mail service is currently not offered for non-contracted correctional facilities.
Non-Privileged Documents (General Documents)
| Cost Per Page (Color): | $0.25 |
| Cost Per Page (B&W): | $0.10 |
| Shipping & Delivery: | Varies by Order |
Document Processing & Delivery Information in relation to contracted facilities
Confidential mail is protected by the attorney-client privilege in addition to several other considerations that are part of the TextBehind DOCS system and its processes, namely:
- All documents in the TextBehind system are encrypted at REST and in MOTION.
- TextBehind staff has no visibility of the files sent as Privileged Mail by attorneys and public officials. Any files sent as such, will become available to the controlling institution for processing under applicable privacy, legal and regulatory guidelines.
- Privileged Mail is accessed by the controlling institution's staff in the presence of your selected inmate recipient.
- After you submit privileged documents, the controlling institution will manage all matters related to legal mail processing.
- All uploaded documents will be adjusted (where necessary) to the US Letter size page.
- The controlling institution may use Paperless or Onsite Printing methods when delivering legal mail to the inmate. While it may not be possible for us to show the delivery method for your order, we will make every effort to update you if there are any issues with your order processing or delivery.
- The TextBehind QR / Barcode may be mandated by the controlling institution for Privileged Mail. If so, please download the QR / Barcode from the “My Account” page to print on the outside of your legal mail envelope.
- For your orders involving Privileged Mail, you can request the V.E.R. service (Video Evidence Recording) to verify that your confidential document(s) were processed in the presence of the recipient inmate. The V.E.R. service may not always be available due to certain reasons. In such a case, your additional cost paid for this service will be refunded automatically.
Document Processing & Delivery Information in relation to non-contracted facilities
Privileged mail service is not supported for non-contracted facilities at this time. However, you can send general documents. All your documents will - be printed and shipped by TextBehind using the USPS Ground method.
- All documents in the TextBehind system are encrypted at REST and in MOTION.
- TextBehind staff may access your documents during the production or quality assurance processes.
- All uploaded documents will be adjusted (where necessary) to the US Letter size page.
- Only the controlling correctional institution has control over the mail review and approval process.
- While TextBehind encourages sending educational, support and inspirational content to the incarcerated individuals, please note that various solicitation or junk contents are discouraged by the controlling institutions and may be rejected.
If your organization has special handling requirements when processing and shipping your orders, please contact us to schedule a consultation session. We are also open to large scale nationwide collaboration opportunities should you decided to utilize our mail and document processing, and other administrative services from anywhere in the world.
Limitations
Discount Credits:
The credits from Discount Deals purchased from any other TextBehind system cannot be used to pay for for orders while you are registered or logged in as an Organization, Attorney or Public Official. You must logout and login as a Family & Friend user to use credits.
Convenience Fee Disclosure:
All payments made on the TextBehind website and mobile apps using any credit/debit card are subject to a 4.00% Convenience Fee charged in addition to the Total Amount of the transaction.