Select a tab to see the pricing
applicable to the account and order type

Pricing for Family and Friends to send letters and now, Documents too!

Transaction prices and fees apply based on the contractual terms with the destination correctional facility.

For the most discount per transaction, please scroll down to the Discount Deals section.

For Partnered Facilities

Instant delivery to the correctional facilities

Text Letters
$0.99

Each order contains up to 5000 text characters and 4 photos. Add photos for only $0.24 each.

Greeting Cards
$0.99

Each order contains 1 theme, up to 1500 text characters and 4 photos. Add photos for only $0.25 each.

doodle-logo
$0.99

Each order contains 1 full page drawing.
More drawings can be added.

Documents
$0.25 PPI

PPI = Price Per Print Impressions
Each order may contain up to 70 pages across multiple documents. You can also use your existing Discount Deal credits to pay.

For Non-Partnered Facilities

All orders are shipped within 24-hours (Mon to Fri)

Text Letters
$1.29

Each order contains up to 5000 text characters and 4 photos. Add photos for only $0.25 each.

TextCards (Greeting Cards)
$1.49

Each order contains 1 theme, up to 1500 text characters and 4 photos. Add photos for only $0.25 each.

doodle-logo
$0.99

Each order contains 1 full page drawing.
More drawings can be added.

Documents
$0.25 PPI

PPI = Price Per Print Impressions
Each order may contain up to 100 pages across multiple documents. You can also use your existing Discount Deal credits to pay. Additional shipping and handling fees will apply.

Discount Deals

TextBehind is a compassion-driven service and therefore, we frequently make efforts to reduce our service costs and/or, increase the quality of our services so that our valued customers (you) continue to get the maximum value.


All standard communication orders are paid for using the CREDITS from the following Discount Deals. These deals have been designed to offer our services at the lowest possible cost per order to you. Please select any of the following deals to purchase credits at a discounted rate.

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Deal 4

40 Credits for $19.95

50% Discount

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Deal 3

25 Credits for $15.95

35% Discount

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Deal 2

15 Credits for $10.95

25% Discount

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Deal 1

6 Credits for $4.95

15% Discount

Pricing for Organizations, Attorneys, and Public Officials to Send Documents (Introductory Pricing)

The following introductory prices are based on the volume of pages and impressions in your order, and additional services that you may request.

Service availability, transaction prices and fees apply based on the contractual terms with the destination correctional facility.

Partnered Facilities

Document Processing & Delivery Information


Privileged Documents (Legal & Confidential Documents)
Cost Per Page (Color): $0.05
Cost Per Page (B&W): $0.05
Video Evidence Request: $0.00
TextBehind MOVE QR Code: Free
Shipping & Delivery: Varies by Order

Non-Privileged Documents (General Documents)
Cost Per Page (Color): $0.25
Cost Per Page (B&W): $0.10
Shipping & Delivery: Varies by Order

Non-Partnered Facilities

Document Processing & Delivery Information


Privileged Documents (Legal & Confidential Documents)

Due to various legal constraints, the privilege mail service is currently not offered for non-contracted correctional facilities.


Non-Privileged Documents (General Documents)
Cost Per Page (Color): $0.25
Cost Per Page (B&W): $0.10
Shipping & Delivery: Varies by Order
Document Processing & Delivery Information in relation to partnered facilities

Confidential mail is protected by the attorney-client privilege in addition to several other considerations that are part of the TextBehind DOCS system and its processes, namely:

  • All documents in the TextBehind system are encrypted at REST and in MOTION.
  • TextBehind staff has no visibility of the files sent as Privileged Mail by attorneys and public officials. Any files sent as such, will become available to the controlling institution for processing under applicable privacy, legal and regulatory guidelines.
  • Privileged Mail is accessed by the controlling institution's staff in the presence of your selected inmate recipient.
  • After you submit privileged documents, the controlling institution will manage all matters related to legal mail processing.
  • All uploaded documents will be adjusted (where necessary) to the US Letter size page.
  • The controlling institution may use Paperless or Onsite Printing methods when delivering legal mail to the inmate. While it may not be possible for us to show the delivery method for your order, we will make every effort to update you if there are any issues with your order processing or delivery.
  • The TextBehind MOVE QR Code may be mandated by the controlling institution for Privileged Mail. If so, please download the MOVE QR Code from the “My Account” page to print on the outside of your legal mail envelope.
  • For your orders involving Privileged Mail, you can request the V.E.R. service (Video Evidence Recording) to verify that your confidential document(s) were processed in the presence of the recipient inmate. The V.E.R. service may not always be available due to certain reasons. In such a case, your additional cost paid for this service will be refunded automatically.
Document Processing & Delivery Information in relation to non-partnered facilities

Privileged mail service is not supported for non-partnered facilities at this time. However, you can send general documents. All your documents will - be printed and shipped by TextBehind using the USPS Ground method.

  • All documents in the TextBehind system are encrypted at REST and in MOTION.
  • TextBehind staff may access your documents during the production or quality assurance processes.
  • All uploaded documents will be adjusted (where necessary) to the US Letter size page.
  • Only the controlling correctional institution has control over the mail review and approval process.
  • While TextBehind encourages sending educational, support and inspirational content to the incarcerated individuals, please note that various solicitation or junk contents are discouraged by the controlling institutions and may be rejected.

If your organization has special handling requirements when processing and shipping your orders, please contact us to schedule a consultation session. We are also open to large scale nationwide collaboration opportunities should you decided to utilize our mail and document processing, and other administrative services from anywhere in the world.

Limitations


Discount Credits:

The credits from Discount Deals purchased from any other TextBehind system cannot be used to pay for for orders while you are registered or logged in as an Organization, Attorney or Public Official. You must logout and login as a Family & Friend user to use credits.