After the date of receiving and scanning, TextBehind retains the original mail for up to 30 days. This Original Mail Retention period or OMR for short is standard across all facilities. During this time, the senders of such mail, the facility staff, and even the formerly incarcerated individuals are welcome to request the return of such correspondence to their chosen mailing address. TextBehind team will assess the mail handling, packaging, and shipping charges depending on the mail volume, type, and mailing address.
To submit this request, please go to the CONTACT US section.
If you are a family member, friend, or formerly incarcerated individual, your request must include the following information:
1) Inmate's Full Name and Inmate ID
2) Correctional Institution Name
3) Sender's Full Name, and Sender's Customer Number
If you are a correctional officer currently employed by the applicable correctional institution, please go to the TextBehind CAMMP Portal >> Contact TextBehind to submit the request through the official channel. Your request must about include the following information:
1) Inmate's Full Name and Inmate ID
3) Sender's Full Name