Sending Physical Letters, And Monetary Funds

8.2 - Unacceptable Physical Mail Types

The items listed below can either not be scanned for several reasons or lose their value when duplicated or photocopied. In some cases, if requested and authorized by the controlling institution, some of these items may be forwarded to the institution by TextBehind. Please refer to the mail policy implemented by the correctional institution for more details. 

Please also review the Help Topic: "6.2 - Mail Rejection" to learn more about the kind of mail content that may decrease its chances of acceptance by the correctional institution reviewing your mail. TextBehind does not reject, approve, redact, or moderate any content in your communication(s) processed on behalf of the correctional institution. This authority remains with the controlling correctional institution staff only.

Non-Privileged Mail Policy (General mail type from family and friends):

TextBehind processes standard physical mailings on behalf of the correctional facilities by following standard operating procedures approved by the institution(s). The following types of contents will likely cause your mailing to be rejected and returned to the sender's address on the envelope or package.

1. Any type of box or package unless they're pre-approved by TextBehind.
2. Books, magazines, and newspapers.
3. Bank statements, IRS statements, and child support statements (these documents may contain identifiable personal information creating legal liability for TextBehind). Please notify TextBehind customer support staff to seek advice beforehand. 
4. 3rd party advertisement and solicitation materials.
5. Calendars, cross-word puzzles, word/number puzzles, tattoo templates, and uncolored coloring pages.
6. Money orders, cash currency, payment checks, and IRS checks.
7. Passports, social security cards, credit/debit cards, prepaid cards, and original birth certificates. Only copies of these items will be acceptable.
8. Postage stamps, stationery paper, blank envelopes, and pre-stamped envelopes.
9. Booklets, pamphlets, newsletters, brochures, and stickers.
10. Internet articles of any kind, case studies, book chapters, or magazine articles.
11. Pieces of fabric of any kind, banners, and large posters.
12. The hardware items of any type, metallic items, electronic devices, or components.
13. Mail containing prescription or non-prescription drugs. Any illegal or suspicious drugs received in the mail will be separated. TextBehind will notify local police to take possession of the substance and notify the correctional facility with photographs of the letter and suspicious substance(s).
14. Oversized envelopes that are not scannable and envelopes that are not properly addressed are to be returned to the sender. 
15. Bound photo books, musical cards, popup greeting cards, and greeting cards with glitter or liquid/viscous substance.

PLEASE NOTE:

Some correctional institutions may have additional policies that may also be considered. If you are not sure about whether your mail may be accepted, we strongly advise you to email us at info@textbehind.com to seek advice. 

Privileged Mail Policy (Legal mail from an attorney/law office):

TextBehind does not accept or process any identifiable legal or medical mail (privileged/confidential mail) for the inmates.

If you are sending legal or medical mail that must remain confidential between you and the inmate, YOU MUST CLEARLY MARK THE ENVELOPE for your mail to be identified as such. If an envelope is not marked as LEGAL or confidential MEDICAL MAIL, TextBehind will open to process it as regular mail and will NOT be held responsible for unintentionally violating any attorney-client privilege or privacy laws.

All legal mail, confidential case files, supporting documents containing PII (Personally Identifiable Information), and court documents must be sent to the applicable prison facility directly by an attorney/lawyer. Please note that some prisons may also require you to be on their "approved sender list" before your mail may be accepted. Please call the applicable prison to learn more about their legal mail-related policies before sending legal mail.