TextBehind is servicing various correctional facilities across the United States as a dedicated inmate mail management company. In this capacity, we become an off-site physical mail reception and processing location where all your regular family and friends' mail needs to be sent. TextBehind does not charge the sender any cost for processing physical letters on behalf of the correctional facility. However, we encourage that if you prefer a more convenient, faster, and more affordable method of communicating with an inmate, you should sign up with the TextBehind website, or mobile apps to create your letters electronically. That way, we will deliver your letters to the prisons much faster, and with a greater degree of assurance.
To send physical letters, you must address your letters as follows:
Please note that the sender's full name (First and Last) and complete address are required.
Inmate's Full Name – Inmate's ID Number
Correctional Institution's Complete Name, STATE [DO NOT Abbreviate]
P.O. Box 247
Phoenix, MD 21131
IMPORTANT NOTE:
TextBehind provides mail management services to correctional institutions nationwide. There are many correctional facilities with the same name in various counties and states. In many cases, even the INMATE ID can be very similar. Therefore, please make sure to provide the inmate's information exactly as shown for us to process your mail correctly every time.
Therefore, an example of the correct address format will be:
| FROM: | [STAMP] | ||
| Kelly Smith 123 Main St Silver Spring, MD 20902 |
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| TO: | |||
| John Doe Smith - # 123456 Anson Correctional Institution, STATE P.O. Box 247 Phoenix, MD 21131 |
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IMPORTANT NOTE:
Any letters with incorrect or incomplete information will be rejected and sent back to the sender (or discarded if we cannot send them back due to missing address).
We cannot address inquiries regarding missing physical mail that you may have sent correctly but it never made it to our production office for processing. Our system keeps a record of every letter we receive and process on your behalf.
Please note that after TextBehind processing, the original physical mail is shredded and cannot be recovered after 15 days of receipt. If you've sent any mail with important original documents or other articles with sentimental value, such as drawings and artwork, please notify us as soon as possible and request the original by mail. Shipping and service fees will apply.