TextBehind Customer Support for families and friends is provided via email and text messages only. All inquiries are responded to within 24 hours. To save time, please browse through our Help Center, it is quite likely that you will find the answers to your questions before you even reach out to us.
IMPORTANT INFORMATION:
Please always remember that your inquires are read and responded to by real people just like you who are here to help you. They work hard to make sure that they process your orders on time, and answer your questions to resolve your concerns in the most efficient manner.
TextBehind management appreciates and encourages mutual respect, politeness, and courteous behavior at all times. There is no issue that cannot be resolved regarding general TextBehind services and therefore there is no reason to be rude or assume that your question is not important to us. We take all your questions, concerns, and inquiries seriously, and try to resolve them as quickly as possible.
Please also note that we do not tolerate unwarranted aggression, abuse, profanity, discrimination, racism, threats, harassment, or any behavior that may prevent our staff from performing their duties in a professionally courteous manner. All correspondence between our staff and you is recorded and occasionally reviewed by management to analyze various aspects of our service.
If any undesired behaviors are detected either from our staff or the customers (you), prompt action is taken with an intention to prevent it from happening in the future.
TextBehind reserves the right to deny you access to any and all of our services offered if undesired behavior(s) are experienced from your side repetitively after an advice or warning has been issued to you at least once.
For a faster response, please go to CONTACT US page to send us your question. Your inquiry will come to our customer support center where one of the support staff will respond to your inquiry within 24 hours. Well over 92% of the inquiries we receive are responded to and resolved within the first hour. Please provide as much detail about your question or concern as possible so that we can resolve it quickly.