Upon submitting your communication order, you will receive an email notification stating that your communication has been created successfully. In your Transaction History section, your order will appear as “Processing” until it has been printed at our TextBehind headquarters or your loved one’s Correctional Facility. Once the letter has been printed, you will receive a notification stating that your communication was successfully “Processed” and/or shipped to your loved one’s facility.
Please view Help Topic 1.6 on Mailing Processes for additional information.