TextBehind® completes service by processing and shipping all your orders within 24 hours Monday through Friday. Any leftover orders from one day are taken care of on the following business day. Weekend orders are processed on Monday.
Mail delivery to the partnered facilities may either be shipped via Priority Mail, FedEx Overnight or even electronically delivered to be printed at the correctional facility by the prison staff. Standard letters to non-contracted institutions are shipped via USPS® First-Class mail or ground shipping.
Mail is not processed on weekends or holidays. Please allow additional time for processing when submitting letters during these times. Do not cancel letters unless you do not want your loved one to receive them. You may risk losing the contents of your letter when canceling.
We may not give you the exact time your loved one will receive your letter for security purposes. We appreciate your patience and understanding.
North Carolina
As soon as you submit your letter, it goes directly to the facility (electronically) to be approved or denied by the Correctional Officer.
(Please Go To Help Center >> Help Topics >> 6.2 Mail Rejection to learn more.)
After your letter is approved, it is sent to the printer that is inside your loved one’s facility to be printed. Shortly after this, your letter should be distributed to your loved one. Please note: Printing and distributing your letters is solely the responsibility of the Correctional Facility. TextBehind can not interfere with the mailing process inside the facility.
Wisconsin and Other Partnered Facilities
When you submit a Text Letter or Text Card, your communication will be printed at our headquarters in Maryland and shipped to your loved one's facility. Once your letter is delivered to the facility, it will be either accepted or rejected by the Correctional Officers. Shortly after your letter is approved, it is distributed to your loved one.
Facilities under ICS Contract (Inmate Calling Solutions, Inc)
ICS is a 3rd party company that utilizes TextBehind services for some of its correctional institution clients. If your loved one is in one of these facilities that utilize ICS kiosks or tablets, as soon as you submit your letter, it is sent electronically to your loved one’s facility to be approved or denied by the Correctional Officer. After your letter is approved, it will become available for your loved one to view and respond to on the ICS kiosk or tablet.
Non-Contracted Facilities
If your loved one is in a facility where TextBehind does not have an existing service contract, your letter will be shipped using the USPS First Class Mail. a. We print & ship letters via USPS, Monday through Friday. Letters are shipped within 24 hours Monday through Friday. When your letter arrives at the facility, it will be approved or denied by the Correctional Officer. (Please Go To Help Center >> Help Topics >> 6.2 Mail Rejection for more). Please go to Help Center and learn more about mail shipping under 6.1 - Letter Shipping & Delivery
Physical Mail
The detailed process has been described in our Help Center under topic 8.1 - Sending Physical Letters to TextBehind
USPS® First-Class shipping time frame:
After TextBehind ships, your letters within 24 hours of your order Monday through Friday, the delivery of letter(s) is performed by the U.S. Postal Service in approximately 2 to 4 business days depending on where the correctional facility is located in the United States. This estimate is based on a general understanding and it is not guaranteed by TextBehind.
IMPORTANT NOTE:
Some correctional facilities may require all their inmate mail to be shipped to a 3rd party mail management contractor for additional processing before the mail is delivered to the actual correctional institution by their contracted vendor. In such cases, additional or unexpected delays can occur but they are not controlled by TextBehind.