What Is TextBehind?

1.2 - How To Create A TextBehind Account

How To Create A TextBehind Account:

1. Please go to https://family.textbehind.com/register to get started if you do not have an account registered with TextBehind already. 

At the time of registration, if the system is suggesting that your email address or phone number is already taken, please reset your password using your email instead of registering a new account. 

2. You will receive an email with a one-time 4-digit code (or a verification link to click on). Click the link in the email and it should activate your account automatically. If you do not receive your account activation code or link, please select “resend code”. Please visit your email inbox (check the junk folder as well) to click on the account activation link.

New Account Activation Time Frame:

A newly registered account must be activated within 3 days (72 hours). Otherwise, the system will erase your saved information and you will have to start the registration process again.

3. Please visit https://family.textbehind.com/login.

If you've forgotten your password or need to reset it, please go to https://family.textbehind.com/forgot-password 

IMPORTANT NOTES:

1. Please make sure that you have entered the correct mobile phone number and email address (you may need to re-enter the same mobile number or email address when activating your account). Oftentimes the customers cannot complete setting up their account registration and activation process because of incorrect information such as mistyped email addresses or mobile phone numbers. We recommend that you must double-check the information you entered before submitting the form.
   
   
2. By default, it is not required for you to provide your personal mailing address to TextBehind. This information in the MY ACCOUNT section is not visible to anyone but you. In some cases, however, the correctional facility where your loved one is located may require you to provide your personal mailing address. In that case, our system will prompt you accordingly.