What Is TextBehind?

1.1 - The Basics

TextBehind® is a compassion-based communication service that works as a convenient bridge between families, friends, and their incarcerated loved ones. Using the TextBehind® website and/or smartphone mobile app for iPhone and Android, you can register an account to easily add incarcerated loved one(s) as contacts and begin creating your letters with photos electronically. 

IMPORTANT NOTES:

1) TextBehind does not deliver any mail to the inmate directly, nor do we guarantee delivery of your letters to the inmates by the courier or prison staff. Once we process your mail on the institution’s behalf, we are out of the loop entirely. However, at times we may offer to resend your letters under certain strict conditions as a courtesy. 

2) Inmates do not receive any invites when you add them as contacts, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. TextBehind can send your letters to any correctional institution nationwide where US Postal mail is accepted.  

TextBehind® website and smartphone app:

TextBehind website as well as mobile app work in the same way. The guidelines provided in HELP CENTER will apply to both website and mobile app users.