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General Information

How do I know if the inmate has received my message and photos?

TextBehind® sends all of your orders to the correctional institutions using standard USPS® First-Class mailing service. Additional services such as mail tracking, insurance or delivery confirmation status are not offered at this time.

The correctional institutions do not offer any confirmation receipt for the inmate mailings. Therefore TextBehind® cannot offer delivery confirmation status to you.

Generally it takes about 2-5 business days for an inmate to receive mail. Weekends, holidays and other events such as bad weather may cause additional delays.

TextBehind® will not be responsible for any such delays or undelivered mail. TextBehind® services are limited to the extent of processing and mailing out your communication and financial orders to the designated correctional institutions only.

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