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Can inmates initiate communication with me even if they are not on my TextBehind® contact list?

In order for us to protect and respect your privacy, we do not process any inmate letters unless they are from an inmate who was added to your TextBehind® contact list yourself. TextBehind® cannot add any inmates to your contact list unless you send a formal request to us using TextBehind® website and mobile app.

In case we receive any letter from an inmate who may want to connect with you through TextBehind® service, we first send a courtesy email notification to inform you about the letter, inmate name and location. Subject to your consent and written approval, we then take necessary additional steps. We always make sure that you, as a TextBehind® account holder should always be in control of your contact list.

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