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Can I cancel a transaction and request a refund?

FOR COMMUNICATION ORDERS:
This includes Text Messages, Photos, TextCards® and Doodles4Kids transactions.

TextBehind® processes and sends out ALL your communication orders within 24-hours of your transaction. It also means that we may process and send out your communication orders within the same hour of your transaction. Therefore, it is important that you contact TextBehind® by email to cancel your transaction as soon as possible.

A transaction cannot be stopped or refunded after it is processed and sent out.


FOR FINANCIAL ORDERS:
This includes Money Order transactions.

TextBehind® processes and sends out ALL your financial orders within 24-hours of your transaction. It also means that we may process and send out your communication orders within the same hour of your transaction. Therefore, it is important that you contact TextBehind® by email to cancel your transaction as soon as possible.

A financial order transaction cannot be stopped or refunded unless and until it is rejected and returned back to TextBehind® by the correctional facility.

If you would like to CANCEL a money order transaction after it was processed and sent out by TextBehind®, a $20.00 cancellation fee will be required to process your request. This process can take up to 30 days to conclude.


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