Help Topics

8 - Sending Physical Letters, And Monetary Funds

8.3 - Requesting original physical mail, or historical data

The return of the original physical letter with its contents can be requested from TextBehind. Please note that after TextBehind processing, the original physical mail is shredded and cannot be recovered after 15 days of receipt. If you've sent any mail with important original documents or other articles with sentimental value, such as passport, IDs, birth certificates, original drawings, and artwork, please notify us as soon as possible by going to the CONTACT US page, and requesting an original letter by mail. Shipping and service fees will apply. 

The same request can also be made to request your entire communication history, provided that TextBehind was required to archive data in compliance with our legal agreement with the applicable correctional facility where your loved one was located. The data can be sent to you electronically as well as by postal mail. Shipping and service fees will apply. 

A service fee of $1.00 per letter plus $2.50 shipping and handling will apply to cover the cost of compiling and mailing the contents(s) to the address of your choice within the United States. Mail will be sent using Standard USPS ground shipping.

Please note that TextBehind will not be responsible for undelivered or lost mail by USPS after we have sent it. If you'd like us to ship your mail using 2-day certified USPS mail with a tracking number, the cost of shipping service will be $10.00. For the international shipping rate, please email us with your mailing address for a quote. This cost is subject to change depending on the volume of mail contents, and courier rates since USPS (for example) weighs all mail before applying labels and assessing costs.

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