Help Topics

TOPIC 8: Sending Hand-Written Letters Through TextBehind®

8.3) Requesting Original Physical Letter by Mail

The return of original physical letter with its contents can be requested from TextBehind within 30 calendar days of initial receipt. Beyond such time frame the original physical letters will not be available for retrieval since they are securely shredded for recycling. If you've sent any original mail items mail with sentimental value such as drawings, photos and valuable documents, please notify TextBehind customer support staff as soon as possible by sending email to info@textbehind.com and request the return of original contents by mail. 

A service fee of $2.50 per letter will apply to cover the cost of mailing original letter contents(s) to the address of your choosing within the United States. The mail will be shipped to you using Standard USPS ground method.

Please note that TextBehind will not be responsible for undelivered or lost mail by USPS after we send it. If you'd like us to ship your mail using 2-day certified USPS mail with tracking number, the cost of shipping service will be $10.00. This cost is subject to change depending on the volume of mail contents since USPS weighs all mail before applying labels. 

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