Help Topics

8 - Sending Physical Letters, And Monetary Funds

8.1 - Sending physical letters to TextBehind

TextBehind is servicing various correctional facilities across the United States as a dedicated mail management company. In this capacity, we become an off-site physical mail reception and processing location where all your regular family and friends mail needs to be sent. TextBehind does not charge the sender any additional cost for processing physical letters on behalf of the correctional facility. However, we do encourage that if you prefer a more convenient, faster, and more affordable method of communicating with an inmate, you should sign up with TextBehind and create your letters electronically. 

To send physical letters, you must address your letters as follows:

Inmate's Full Name – Inmate's ID Number
Correctional Institution Name (do not abbreviate)
P.O. Box 247
Phoenix, MD 21131

Therefore, an example of correct address format will be:

  Kelly Smith
123 Main St
Silver Spring, MD 20902
    John Doe Smith - # 123456
Correctional Institution Name (do not abbreviate)
P.O. Box 247
Phoenix, MD 21131

Any letters with incorrect or incomplete information will be rejected and sent back to the sender. 

We cannot address inquiries regarding missing mail that you may have sent correctly but it never made it to our production office for processing. Our system ensures keeping a record of every letter that we receive and process on your behalf.

Please note that after TextBehind processing, the original physical mail is shredded and cannot be recovered after 15 days of receipt. If you've sent any mail with important original documents or other articles with sentimental value, such as drawings and artwork, please notify us as soon as possible at and request original by mail. Shipping and service fees will apply. 


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