7 - Customer Support
TextBehind Customer support for families and friends is provided via email only. All inquiries are responded to within 24 hours. To save time, please browse through all HELP TOPICS, it is quite likely that you will find the answer to your questions before you even reach out to us.
Please always remember that your inquires are read and responded to by real people just like you who are simply here to help you. They work really hard to make sure that they answer your questions and resolve your concerns in most efficient manner. TextBehind management appreciates and encourages mutual respect, politeness and courteous behavior at all times. There is no issue that cannot be resolved regarding general TextBehind services and therefore there is no reason to be rude or assume that your question is not important to us. We take every single question seriously and try to resolve it as quickly as possible for you.
Please also note that we simply do not tolerate unwarranted aggression, abuse, profanity, discrimination, racism, threats, harassment or any behavior that may prevent our staff from performing their duties in a professionally courteous manner. All correspondence between our staff and you is recorded and occassionally reviewed to analyze various aspects of this service.
If any undesired behaviors are detected either from our staff or the customers (you), a prompt action is taken with an intention to prevent it from happening in the future.
TextBehind reserves the right to deny you access to any and all of our services offered if undesired behavior(s) are received from your side repetitively after an advise or warning has been issued to you at least once.
Method # 1 (Recommended):
For a faster response, please create an account or simply log in. Go to CONTACT US page and send us your question. Your inquiry will come to our customer support center where one of the support staff will respond to your inquiry within 24 hours. Well over 95% of the inquiries we receive are responded to and resolved within first hour. Please provide as much detail about your question or concern as possible so that we can resolve it quickly.
Method # 2:
If you do not have an account with TextBehind, you can still go to CONTACT US page and use the contact us form or used any of the feedback forms provided at the end of every HELP TOPIC.
Method # 3:
You can also send a direct email to firstname.lastname@example.org, however, some of these emails may get rejected by our security firewall and we may not receive your inquiry at all. If you do not hear from us within 24 hours, please go to CONTACT US page on our website or mobile app and send us your question from there.