Help Topics

5 - Creating Letters Electronically

5.3 - Inmate reply letters

How do I receive inmate reply letter(s) through TextBehind:

Fiest, every TextBehind letter that an inmate receive contains reply address and instructions for the inmate to write back to. Currently, all the inmate reply letters come to TextBehind as hand-written physical letters that we open, scan all contents, and upload high quality images of the letter to your TextBehind account within 24 hours Monday through Friday. You will receive a text and email alert to notify you instantly as the letter is uploaded to your account. 

TextBehind does not charge any processing fee to you or to the inmates for any number of reply letters that we process for you.

NOTE:
An inmate will need a standard stamp for postal service to mail out their letters whether they are sending letters to TextBehind in your name or to any other address they put on the envelope. 


The inmate must use the following address format if they want their letters to come to TextBehind in your name:


Customer Name – Customer Number (This is your name on TextBehind account and your customer number)
P.O. Box 310
Phoenix, MD 21131


Therefore, an example of correct address format on the envelope will be as follows:
 
                                                                                     
  FROM:   [STAMP]
  John Smith # 123456
Correctional Facility Name
Address
 
    TO:
    Kelly Smith - 5261234
P.O Box 310
Phoenix, MD 21131
     


NOTE:
TextBehind cannot advise on when an inmate will send a reply letter in your name. Responding to any letter is inmate's personal choice that we do not control. 


How do I access the inmate reply letter in TextBehind:

Using TextBehind Mobile App:

1) Launch TextBehind mobile app.
2) Go to main menu in top left corner and then select My Conversations.
3) Select the inmate's profile and click OPEN to see the letter in your conversation history with the inmate.

Using TextBehind.com website:

1) Go to www.TextBehind.com website using any computer and login.
2) Go to MANAGE CONTACTS from the main menu up top (orange bar) and click on "view contact details" for the applicable inmate.
3) Click on View past conversation link to see inmate repy letter images.


Receiving letter from an inmate who is not in your contact list:

From time to time it is possible that you may receive a letter in your name from an inmate that you do not know OR they're not added to your contact list in TextBehind account. In such cases, we will send their letter images to your email address on file as attachment just to make you aware of the incoming communication. After that, it is entirely your personal decision if you want to add such inmate to your TextBehind contact list and communicate through standard TextBehind® system. 


IMPORTANT NOTE:

TextBehind does not make any inmate write back in response to your letters any sooner than they naturally would like any independent individual. It is their personal choice when to write and where to send their letters. 


 

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