4 - Service Coverage And My Contacts
For this section, please go to:
MAIN MENU >> Manage Contacts
Adding a New Inmate:
From the MANAGE CONTACTS page, please click on the "Click Here to Add A New Inmate" button. The following screen will display the following THREE (3) methods or options to add an inmate:
OPTION 1 - Search:
You should always first try to search for your loved one in the TextBehind system using OPTION 1 by entering inmate ID or name in the search field. As you begin to type inmate's name or inmate ID, the search results will automatically begin to display below and refine as you continue to enter more information. To see more details on any inmate, click on their name and the system will display additional information below.
If you are not able to locate your desired inmate in our system, there's no need to worry. Please continue to the other options below:
OPTION 2 - Add Contact Details Yourself:
Please select this option only if you are certain that the inmate's information you have already is accurate. Selecting this option will take you to a new page where you will be asked to select and add requested information about your loved one as follows:
Step 1) Select a State:
First, you will need to click on the drop-down list to select a U.S. STATE to display all correctional facilities currently in our database. After you've selected a state, the step 2 section will appear below.
Step 2) Select a Correctional Facility:
All correctional facilities listed in this section are listed in alphabetical order (A to Z). You can either scroll or begin typing the facility's name in the search box. The system will shortlist matching results automatically. You will select the facility where your loved one is located and it will display in the dark grey box.
NOTE: If you cannot find the institution you're looking for, please click on the link that reads "CLICK HERE if the correctional facility you’re looking for is not listed!". Your request will come to TextBehind Customer Support staff. They will update this database with your desired institution within 24 hours.
TIP: Notice that some correctional facilities may show the word (Contracted or Partnered) next to their name. This word indicates that TextBehind is the main management vendor for this facility and we can offer services at a discounted price.
Step 3) Enter inmate's information:
Now, enter the inmate's first name, middle name (if any), last name, and the inmate ID number. If you have only one number for the inmate, please enter it as the Inmate ID.
Finally, check the box for "I am not a robot" for human verification and click SUBMIT to finish the request process.
OPTION 3: Request Help in Finding and Adding Your Loved One:
If you are not sure about the accuracy of the information at hand, do not worry, we are here to help you find your loved one.
Use this option if you know only partial information about your loved one and even that may not be accurate. Simply provide any information that you know and leave the rest on us to figure it out. This is where our staff will try to find all the necessary information about your loved one for you. Once found, we will add your loved one to your account automatically within 24 hours and you will receive an email notification as well as a text alert to notify you.
UPDATING AN INMATE CONTACT:
Please refer to the section https://www.textbehind.com/help_topic/3.3---inmate-contacts-management-and-conversations
REVIEW AND APPROVAL OF YOUR CONTACT REQUEST:
After you have submitted the request to add your loved one to your contact list, please allow TextBehind® staff to review your request to make sure that the information you provided is accurate according to the corresponding correctional facility database. This is our due diligence process as we try to make sure that your letters have the best chance of reaching your loved one at the correct facility address.