Help Topics

4 - Service Coverage And My Contacts

4.1 - TextBehind service coverage

TextBehind® service makes it convenient for you to add any number of inmates to a single account to communicate with. We support all types of institutions inside the United States including Hawaii such as Federal Prisons, State institutions, County jails, Detention centers, Correctional complexes, Sheriffs offices, ICE detention centers, Juvenile facilities, and halfway houses. 

TextBehind Service Coverage: 

TextBehind is a global company and receives family and friends letters from nearly 100 countries around the world. You can use the TextBehind service from anywhere in the world. The cost of all basic services remains the same.

As long as the correctional facility of your incarcerated loved one in the United States accepts standard U.S. Mail, we can send letters for you.


Although it is extremely rare, it is still possible that a certain correctional facility may permit basic 6"x4" postcards or electronic emails only. In such a case, TextBehind letters may be rejected. Please make sure to periodically check communication rules and guidelines for the correctional facility where your loved one is located. TextBehind can't verify all communication policies or internal rules from thousands of institutions nationwide.  More importantly, the institution's mailing rules may change periodically without direct notice to TextBehind.

TextBehind letters are designed to be compatible with almost all types of correctional facility rules nationwide with a few rare exceptions that continue to evolve as specified above. Therefore TextBehind will not be responsible for rejected mail due to such an exception. 


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