Help Topics

11 - End-to-end Digital Mail System

11.3 - I am not able to see inmate reply messages

All digital inmate reply messages are subject to review and approval by the applicable correctional facility staff. This process can take time at the correctional facility. Only the approved portion of the message will be visible to you. 

If you continue to experience any issue with missing messages, you can do one of the following:

1) Update the TextBehind mobile app on your smartphone

2) Contact TextBehind technical support to determine if there's any technical issue with the message or your account


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