Help Topics

11 - Digital Mail System

11.2 Digital mail pricing

The pricing for TextBehind Digital Mail varies based on our contractual obligations to the correctional facility or other controlling entities. In general, however, a text message or a photo may cost up to .50 cents. 

Using a credit/debit card or your existing SPECIAL SAVINGS credits cannot be used for Digital Mail Messages at this time. TextBehind is in the process of offering additional buying options to our valued customers.

Paying for the Digital Messages using Prepaid Account:

To pay for the digital messages, you must have a Prepaid Account setup with the Inmate Telephone Service Provider for the destination correctional facility. You can pay this way automatically by providing the Phone Number and PIN associated with your Prepaid Account. 

How to Setup Prepaid Account with the Applicable Provider:

  • Inmate Calling Solutions (ICS):
    Please CLICK HERE to learn more about how to set up your Prepaid Account with ICS.


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