Help Topics

10 - Document Management System For Mass Communications

10.1 - What is TextBehind DMS service and who it is intended for


As a contracted inmate mail management service provider for many institutions nationwide, TextBehind is primarily responsible for handling regular inmate mail such as letters from the family and friends (electronic as well as physical letters). Other materials such as educational and inspirational content are also very important for the inmates and their well-being. Therefore, we developed a new process to streamline educational and inspirational content delivery for ALL parties involved. This includes the senders, TextBehind staff, and the correctional facility operators who are required to review and approve the recipients and the contents they can receive.

Therefore, TextBehind has launched a new system called “DMS” (Document Management System) to achieve a higher level of process efficiency for the correctional facilities and to save organizations time and hassle, resulting in significant cost savings over time.

TextBehind DMS (Document Management System) is a Mass Communication Content (MCC) processing system that makes it easier to process a large volume of the same religious, inspirational, and educational content intended for an individual or any group of incarcerated individuals in any correctional facility nationwide. 


Mass communication is referred to as the same content set that is intended to be mass-produced and sent to one or more inmate recipients without change. This way, the DMS system can take one content set and replicate it for each inmate recipient based on various built-in rules. 

Standard communication is content that is individualized or customized for each inmate recipient. In this case, each new content set will be treated as a separate transaction, since it cannot be mass-produced. 


The DMS is primarily intended for any organization that sends the aforementioned MCCs to an individual or a group of incarcerated individuals in any correctional facility nationwide. 

If you are a family or friend of an inmate and would like to send a set of documents to an inmate, the same process will apply.  


Please note that the following content types are supported by the DMS process if sent to TextBehind by email in PDF, JPG, PNG, or other acceptable formats:

  1. Educational and inspirational content that inmate(s) have subscribed to
  2. Test scores, exam content, or academic syllabus 
  3. The general information that you believe is critical for the inmate's education and well being


Please note that the following content types are NOT supported by the DMS process:
  1. Hardcover, paperback, or traditional books, booklets, and magazines that cannot be scanned and reprinted
  2. Advertising junk mail, glossy brochures, hardcover cards with glitter or eroding elements, popup 3D cards, and materials other than paper. 
  3. Any type of service solicitation/business advertising


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