Help Topics

TOPIC 10: Policies

10.1) Privacy, Legal Disclaimer and Refund Policies

Privacy Policy
Privacy and data security for your personal and financial information is one of the top priorities at TextBehind®. We do not share your information with any 3rd party for any reason except for legal compliance.

Legal Disclaimer
Please visit for detailed information.

Refund Policy
TextBehind® completes service by processing and shipping all your orders within 24 hours Monday through Friday. If the status of your order has changed to “Processed” or “Delivered”, the transaction will become irreversible and therefore, nonrefundable.

Canceling A Transaction Before Shipping
If you need to cancel a transaction and prevent shipping or any letter, you must notify us as quickly as possible. If we are able to stop your order shipment, we will be happy to help and if successful, we will issue a store credit in your TextBehind® account on the same day. There are no cash or transactional refunds offered under any circumstances.

Account Closing and Remaining Account Balance Claim
If you purchased one of the discount deals and have remaining credits while your incarcerated loved one is released and you no longer need to use TextBehind® services, you can request your remaining credits to be converted to cash amount and credited to your original payment method such as a credit card or debit card with following exceptions:

  1. The refundable amount will be calculated after deducting original discount percentages, free credits and other value added services.
  2. The refundable amount can only be credited against original payment method used. If you no longer have the original payment method (credit/debit card) available, the refund will be voided.
  3. A refund transaction charge of $1.50 will be deducted to pay for the transaction reversal charges.
  4. The refund must be claimed within 90 days of original purchase date. 


6.1) Mail delivery process explained


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