Help Topics

1 - The Basics

1.2 - Getting started with TextBehind

TextBehind system is made available to you via our website and the mobile app for Android and iPhone smartphones.


If you are using a desktop or laptop computer:

If you are using a desktop or laptop computer running Microsoft Windows, please download the Google Chrome browser for the best experience. If you are using an Apple iMac computer or a MacBook laptop the default Apple Safari browser can be used.

IMPORTANT NOTE:
We do not recommend using Microsoft Internet Explorer or Microsoft Edge browsers due to frequent compatibility issues with modern websites using advanced functions like the TextBehind.com website.


If you are using a smartphone:

If you use a handheld device (iPhone, iPad, Android phone, or any tablet), the TextBehind mobile apps are available on your respective app stores. Please look up the "TextBehind mobile app" to locate the TextBehind free mobile app using any search engine within the app store itself for your Android or Apple iPhone smartphone. TextBehind app is compatible with these smartphones using the operating system as old as Android 5 (2014) and iOS 4.2 (2010). 
 

TextBehind Process Checklist A to Z:


1 - Sign up / Register an account:

Please go to https://www.textbehind.com/register to get started if you do not have an account registered with TextBehind already. 

Once you submit your initial information, look for a text message or email message with a one-time 4-digit code. You will need this code to activate your account. If you did not receive your account activation code, don't worry. Please go to https://www.textbehind.com/resend-code to request code again. 

At the time of registration, if the system is telling you that your email address or phone number is already taken, it only means that your previous registration attempt and data are still saved in our system. All you have to do now is activate your account and then proceed to log in. 


2 - Activate the newly registered account:

Please visit https://www.textbehind.com/activate


3 - Log into your account:

Please visit https://www.textbehind.com/login

If you've forgotten your password or need to reset it, please go to https://www.textbehind.com/reset-password


4 - Add a contact:

Please go to https://www.textbehind.com/manage-contacts (MAIN MENU >> MANAGE CONTACTS) section to use any of the THREE options made available to you. 
 
Option 1 - SEARCH:
Enter your loved one's full name OR inmate ID to see if they're already in the TextBehind system for you to select quickly. If your loved one's name or ID does not show up, don't worry. You can always add them manually yourself using the other options below.

Option 2 - Add Contact Yourself:
Here you can add the details of the inmate yourself. Please ensure that you're entering the CORRECT, COMPLETE, and VALID information for your loved one. We do not verify the information you submit using this option. If you are unsure, please use the option "3" and let TextBehind staff help you find your contact and add it to your account themselves. 

Option 3 - Request Help Adding Your Loved One:
TextBehind staff is available to help you find the most accurate and valid information about your loved one. If you doubt that you may not have the correct information about your loved one you're adding, please submit your information using this Option "3", and we will provide the necessary assistance. 


5 - Create a transaction and submit your order:

Please select any of the transaction types to your liking from the MAIN MENU such as Text Message, Photos, TextCards, or Doodles4Kids.

For example, please go to https://www.textbehind.com/text-message and follow the guided process (3 STEPS) on that page. 

6 - How to pay for a transaction:

You can pay for a transaction at the time of submitting an order, OR purchase one of the discount deals (SPECIAL SAVINGS) before creating a transaction https://www.textbehind.com/special-saving

My Account:

Please log in and go to https://www.textbehind.com/account to access the MY ACCOUNT page. You can monitor and manage all your account settings, buy credits, see account balance, access other sections of the website, and manage your payment methods conveniently from one page. 

 

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