Help Topics

TOPIC 1: New Account Registration, Login and Account Recovery

1.2) Need help with login, username, password or account recovery

To login, please go to https://www.textbehind.com/login and then enter any one of the following information as username:

  1. Customer number
    (Please check your original registration email containing your customer number)
     
  2. Mobile Phone Number 
    (same as you used at the time of registration)
     
  3. Email Address
    (same as you used at the time of registration)

Then enter your password and click on LOG IN button.


RESET PASSWORD USING CUSTOMER NUMBER

If you are unable to recall your log in credentials (username or customer number), please click on https://www.textbehind.com/reset-password. This page provides multiple options to recover your login credentials such as username and password. For example, if you provide customer number and click on SEND MAIL button, the system will send email to your email address on file with password recovery link. Click on the link from email to see a page to create a new password yourself.


USERNAME RECOVERY USING EMAIL ADDRESS

If you need to recover your customer number or username, please go to https://www.textbehind.com/reset-password?type=email and enter your email address on the account, the system will send you email with the customer number. 


USERNAME RECOVERY USING PHONE NUMBER

Finally, if you do not remember your email address on the account, please click on https://www.textbehind.com/reset-password?type=mobile to enter your phone number on the account to receive an email with account recovery link. 


 

Go back to Help Topics
If you would like to provide a quick feedback on how we can further improve the information in this topic to help you and others in the future, please use the form below:

Please click on checkbox for human verification!