Help Topics

TOPIC 1: New Account Registration, Login and Account Recovery

1.1) New account registration and account activation

STEP 1) Account Registration:

Please go to and provide the information requested. All fields with asterisk* are mandatory to be filled-in.

Make sure that you have entered correct mobile phone number and email address (you will need to re-enter this mobile number when activating your account). Often customers cannot complete setting up their account because of incorrect information.

Once you have entered all the information, please click on “I am not a robot” security checkbox. You may be asked to click on certain images if the system needs to perform any verification. Finally, click on PROCEED button.

STEP 2) Account Activation using 4-digit PIN Code:

After submission of the form, you will receive a text message on your smartphone with a 4-digit PIN number that you must enter on along with your mobile phone number to ACTIVATE your new account and finish account registration process. You can also activate your accouny by going to the LOGIN screen using TextBehind mobile app. 

If you did not receive your 4-digit account activation PIN number, please click on to request the same code to be sent to you again. Please note that sometimes it may take a few minutes for the code to arrive due to network traffic. 

All helpful links are provided on the login screen for your convenience. Please allow a few minutes to receive system emails and texts just in case there’s a network delay. Make sure to check your JUNK / SPAM BOX in case your email program mis-directed Textbehind emails away from your inbox. To be on the safe side, please add to your White List or acceptable senders list. All notification emails sent to you will come from the same TextBehind email address.

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