Help Topics

Category 1 - The Basics

0.3) Pricing and credits

The pricing information for all services and products (for contracted and non-contracted facilities) is provided on the main website home page as well as the home screen of the TextBehind® mobile app. We recommend that you purchase one of the discount deals from SPECIAL SAVINGS section to get significant discounts.

Buy More, Pay Less Over Time Per Credit:
The average cost per credit is as low as about 60 cents based on which discount deal you might purchase.
Larger packages carry bigger discounts. 

Paying for individual transactions using credit / debit card:

You may be required to pay for each transaction individually if the discount deals are not available or if you do not have sufficient credits in your account. This model typically applies when the inmate you're creating letter for is NOT located iin any of our contracted facilities. However we have made several discount deals available for both contracted and non-contracted facilities. Please refer to the SPECIAL SAVINGS section from the MAIN MENU. 

Service pricing for all contracted facilities is provided in ORANGE boxes and for non-contracted facilities in BLUE boxes on the home screens. Click here for home screen to see prices.

What if you are no longer able to use your credits on the account:

We recommend that you should add a contact before purchasing discount deals. That way the system will show you only the applicable deals to make sure that you always purchase the correct deal type. 

If you purchased an incorrect deal type and credits do not show up in your account as expected OR if your loved one has been transfered to a different facility and your credits balance is no longer usable, there's no need to be worried. We are here to help. Please send us an email using the feedback form below or from the CONTACT US page and we will convert your applicable credits to the correct type. 


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